Key Issues Plaguing Digital Identity Services

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Sachin Mahajan, (TELUS & MobileLive)

The Internet without high assurance identity services is akin to a house without plumbing and electrical wiring. As we collectively start launching services (Mobile Connect, Identity Verification & others) the hope is we build a strong foundation to allow Digital Banking, IoT and other services to unleash their true potential with a friction-less user experience.

From my perspective here are the top 3 issues with Identity today:

Issue #1: None of the existing products largely address the markets needs

In February of this year, I went to Barcelona to attend MWC, where over 150,000 telecom professionals from around the world congregated. It was the perfect place to discuss the latest developments and trends in Digital Identity & IoT.  I had one evening free to myself, so I decided to walk around the city. Given Barcelona’s reputation, right before I left my hotel room I took all my important identity documents i.e. passport, credit card, driving license and locked them up in my room’s locker….and dually walked out with my prepaid euro chip and pin card. So the point being the things that were important to me were locked up in my room- safe and secure, as they should be but I had no access to them….which is the exact issue or problem with the digital world.

Issue #2: There is an immediate need for a High Assurance or Trustworthy Digital Identity solution

Often done to death, but worth a quick mention is the fact that the terms “digital world” vs “real world” are becoming so intertwined that soon we will be unable to distinguish between them. Terms such as “Away from Keyboard” (AFK) might become more prevalent. Given that I sleep with my cell phone 3 feet away from myself…AFK never really happens, until and unless my device runs out of battery these days.

Issues #3:  We want everyone else to provide their police clearance certificates to prove their identity in the online world but do not want to do the same at their end.

An interesting episode from my life a few months back, highlights the most important issue I believe plagues our digital world. I have a 10 year old niece, and she and I discuss all things important. She along with her friends were setting up a musical concert in the neighborhood and wanted to promote it online. In a bid to engage more people she was contemplating discussing it on 2-3 chat groups, which she thought were relevant. The moment I found out, I told her she had to keep 2 things in mind:

  1. Not to trust people in chat rooms. They could very well be perverts, criminals, frauds, cheaters or who knows what
  2. Giving out real name and contact information was an absolute No No

Here in lies the paradox…we want others to provide all their identity related information, but do not find the web safe enough to share our own….. this is a log jam!

PS: The intent of writing this quick piece is to engage my stakeholders, so please comment and help me better understand your needs.

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